Privacy Policy

This policy covers Gem Trail Inc, trading as Westnord Vitalis Daily Care Hub and operating westnordvitalisdailycarehub.com. It explains what we collect, why we collect it and how it is kept. It covers this website and the customer care channels listed at the end.

1. What we collect

• Contact details: your name, email address, telephone number and shipping address, collected at checkout to complete and deliver your order.
• Order details: the items, sizes and quantities you selected, and the total.
• Payment details: card information is sent over an encrypted connection and checked before an order is placed. We do not keep full card numbers on our own systems.
• Messages: anything you send through the contact form, by email or by telephone.
• Technical data: the browser storage the site uses to keep your bag and wishlist.

2. How we use it

We use your information to take and ship orders, send order and tracking notices, handle returns and refunds, answer your questions, prevent fraud and meet our tax and accounting duties. We send no marketing messages unless you ask for them.

3. Third Parties

Personal information will not be shared with Third Parties.

A few providers help us run the store: a payment provider for card payments, a shipping carrier for parcels and an email provider for order notices. Each receives only what its task needs, is bound by contract to use it for that task alone, and may not use it for any purpose of its own.

The only other disclosure would be one required by a valid court order, subpoena or similar legal process.

4. Cookies and browser storage

The site uses cookies and browser storage to keep your bag and wishlist and to keep checkout working. These sit in your browser, not in an account. Clearing them through your browser settings also empties your bag.

5. Security

Every page of the site, including checkout, is served over HTTPS. Access to order records is limited to staff who need them to fill orders or answer customer care requests.

6. Your choices

You may ask what we hold about you, ask us to correct it, or ask us to delete it, unless we must keep it for tax or legal reasons. Write to info@westnordvitalisdailycarehub.com.

7. Contact

Gem Trail Inc, Westnord Vitalis Daily Care Hub, 5142 N Academy Blvd Unit #4293 Colorado Springs, CO 80918 USA. Telephone (844) 870-9038. Our Terms & Conditions also apply to every purchase.